Service Manager

HTC is a privately owned group which began in 1970 under the Vales Group of companies in Watford, Herts. They were one of the first dealers to take on a DAF franchise in the UK. The company was acquired by Ballyvesey Holdings in 2007, a privately owned group established in 1970 whose main activities are in road transport, trailer manufacturing, vehicle and construction equipment sales and supportive services to the road transport industry.

Key Duties and Responsibilities:

• Defining market targets for workshops within the framework of performance targets and, together with the company management, drawing up a corresponding annual plan
• Controlling cost management for own department
• Compiling and maintaining a resource plan for the workshop and developing concepts and measures for load optimization.
• Preparing planning and calculations for investments in workshops, facilities and HR together with the company management
• Determining HR resource requirements, employing new staff and developing an induction plan
• Managing, coaching and motivating employees to ensure a high quality of staff
• Together with employees, establishing business objectives and personal development goals and monitoring performance against agreed targets
• Monitoring the regional market with respect to new competitors and carrying out analyses of the competition/benchmarking in Services
• Using the external analysis undertaken, carry out internal analysis to ensure business is competitive within the marketplace
• Performance analysis to identify areas of weakness and appropriate, targeted marketing activity
• Ensuring correct completion of Vehicle Health Checks, upsell conversions and follow up of unsold, deferred work process
• Ensuring all technical test equipment and tools are available and ready for use
• Guaranteeing cleanliness and orderliness of workshops and ensuring quality control of all completed tasks

Preferred Qualifications and Experience:

• Excellent communication and interpersonal skills.
• Good working knowledge of MS Office.
• Previous experience in a commercial Dealership 

What is on offer:

• Salary- DOE 
• 40 hour week
• Pension
• Health care
• Car allowance
• Commission/bonus package

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