Service Manager

Are you an experienced operational leader with a strong background in Facilities Management, Estates, or Property Maintenance?

This is a senior leadership opportunity where you''ll oversee operational performance, statutory compliance, commercial delivery and team development while working alongside key stakeholders to ensure a safe, compliant and high-performing estate. If you thrive in a fast-paced environment and enjoy leading teams, driving continuous improvement and delivering exceptional customer service, this could be the ideal next step in your career.

The Role As the Built Estate Manager, you will:

• Lead the delivery of planned and reactive maintenance services across a diverse property portfolio.
• Ensure full compliance with statutory legislation, health and safety regulations, and environmental standards.
• Oversee operational planning, allocating resources and managing work programmes to meet changing business priorities.
• Manage operational budgets, monitor financial performance, and drive commercial efficiency across the contract.
• Chair risk and compliance meetings where required, providing technical leadership to mitigate operational risks.
• Ensure all maintenance records, compliance documentation and asset information are accurately maintained.
• Work closely with key stakeholders to agree priorities, coordinate works and ensure successful project handovers.
• Lead, coach and develop operational teams, creating a high-performance culture focused on safety, quality and customer service.
• Monitor contractor and supply chain performance, ensuring works are delivered safely, on time and to the required standards.
• Identify opportunities to improve sustainability, operational efficiency and carbon reduction across the estate.
• Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.

About You To be successful in this Built Estate Manager / Service Manager role, you''ll bring:

• Significant experience managing Hard FM, Estates, Property Maintenance or Technical Facilities Management services.
• A proven track record of leading operational teams within a complex multi-site environment.
• Strong knowledge of statutory compliance, Health and Safety legislation and environmental best practice.
• Experience managing budgets, commercial performance, P&L and operational resources.
• Excellent leadership skills with the ability to motivate, coach and develop high-performing teams.
• Strong stakeholder management experience, with the confidence to build trusted relationships at all levels.
• Excellent planning, organisational and problem-solving skills.
• Strong IT skills, including Microsoft Office applications such as Excel and Word.

Desirable Experience You''ll stand out if you also have:

• An HND (or equivalent) in Building, Civil Engineering, Mechanical Engineering, Electrical Engineering or a related discipline.
• SMSTS, NEBOSH General Certificate or an equivalent Health and Safety qualification.
• Knowledge of CDM Regulations, asbestos legislation, disability access requirements and energy performance standards.
• Experience working within large, complex or highly regulated property portfolios.
• Membership of a relevant professional body such as IWFM, IOSH or ILM.

What''s in it for you? Join a leading Facilities Management organisation delivering essential estate services where you''ll have genuine influence over operational performance and continuous improvement.
In return, you''ll receive:

• Competitive salary
• Company car or car allowance
• 25 days annual leave
• 6% matched pension contribution
• Private medical cover
• Life assurance (2x annual salary)
• One professional membership subscription paid annually
• Ongoing training and career development
• The opportunity to lead a skilled team within a collaborative and supportive environment

Apply Now If you''re an experienced Built Estate Manager, Service Manager, Estates Manager, Hard FM Manager, Facilities Manager or Operations Manager looking to take the next step in your career, we''d love to hear from you.
Click Apply Now to send your CV to Frankie.
Interviews are taking place now, so we encourage early applications.

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