Service Manager - Automotive Dealership

Service Manager - Automotive Dealership Dealership / Aftersales - Workshop Leadership Southend, Essex Permanent Position Salary: £45,000 + Comms - OTE £65,000 + Benefits We''re partnered with a long-established automotive retailer with a strong presence across Essex. Due to continued growth, they''re looking for an experienced Service Manager to take responsibility for the day-to-day service and workshop operation This is a hands-on management role for someone who understands the demands of a busy dealership, can lead from the front and is commercially focused on customer satisfaction, team performance and workshop efficiency. The Role You''ll oversee the service operation, managing Service Advisors and Technicians while ensuring vehicles are repaired and returned efficiently, standards are maintained and the department performs against its commercial targets. What You''ll Be Doing Managing the day-to-day service and workshop operation Leading, developing and motivating Service Advisors and Technicians Managing customer vehicle throughput and workshop capacity Allocating work to Technicians based on skill and workload Monitoring technician productivity, sold time and performance Managing department KPIs, budgets and operational costs Communicating with customers regarding repairs, additional work and vehicle progress Ensuring vehicles are serviced and repaired to manufacturer and company standards Maintaining accurate paperwork and customer updates Identifying opportunities ..... full job details .....