Service Manager

Service Manager (HGV Background Essential)
Location:  Wraysbury
 Salary: Competitive Salary - 50,000 DOE
 Full Time | Permanent

An excellent opportunity has arisen for an experienced Service Manager.
We are seeking a proven leader with a strong background in truck dealerships who can drive departmental performance, maximise profitability, and deliver exceptional levels of customer service. The successful candidate will be responsible for overseeing the entire aftersales operation, ensuring both the front-of-house and workshop teams operate efficiently and achieve business objectives.
This role would suit an experienced Service Manager, Aftersales Manager, or Senior Service Leader looking to take ownership of a high-performing service department.

Key Responsibilities
Department Leadership & Performance
·Take full responsibility for the day-to-day operation of the Service Department.
·Manage departmental budgets, profitability, and financial performance.
·Monitor and improve key performance indicators including labour sales, efficiency, productivity, recovery rates, and customer satisfaction.
·Develop and implement strategies to drive service revenue and long-term business growth.
·Ensure departmental targets are achieved and exceeded where possible.
·Produce regular management reports and performance analysis.

Customer Experience
·Lead the delivery of outstanding customer service throughout the service journey.
·Manage and resolve escalated customer concerns and complaints professionally and effectively.
·Monitor customer satisfaction scores and implement improvement plans where required.
·Develop customer retention strategies and identify opportunities to increase repeat business.
·Maintain strong relationships with fleet customers and key accounts.

Team Management
·Lead, mentor, and develop Service Advisors, Workshop Controllers, and Workshop Supervisors.
·Oversee recruitment, onboarding, training, and succession planning within the department.
·Conduct performance reviews and manage individual development plans.
·Foster a positive, high-performance culture focused on teamwork and accountability.
·Ensure staffing levels are appropriate to meet operational demands.

Operational Excellence
·Work closely with workshop leadership to maximise technician productivity and workshop efficiency.
·Ensure all work is completed in line with manufacturer standards and company procedures.
·Maintain compliance with all health & safety, DVSA, and regulatory requirements.
·Drive continuous improvement initiatives across the department.
·Ensure warranty processes and service administration are completed accurately.

Candidate Requirements
Essential
·Previous experience as a Service Manager within a truck, HGV, or commercial vehicle dealership.
·Strong background managing both workshop and front-of-house service operations.
·Proven track record of achieving departmental profitability and operational targets.
·Experience leading and developing large service teams.
·Excellent customer service and complaint resolution skills.
·Strong commercial awareness and financial management capability.
·Knowledge of dealership systems, service processes, and manufacturer standards.
·Full UK Driving Licence.

Desirable
·Commercial Vehicle, HGV, or Truck manufacturer experience.
·Technical understanding of vehicle maintenance and repair operations.
·Experience managing fleet, contract maintenance, or key account customers.

What''s on Offer?
·Competitive salary package based on experience.
·Performance-related bonus structure.
·Company pension scheme.
·Career progression opportunities within a growing business.
·Ongoing leadership and manufacturer training.
·Supportive senior management team.
·Long-term career stability within the commercial vehicle sector.
 
If interested, please contact Amy @ Auto Skills
 
Job ref: 53897