Service Manager

Service Manager (HGV Background Essential) Location: Wraysbury Salary: Competitive Salary - 50,000 DOE Full Time PermanentAn excellent opportunity has arisen for an experienced Service Manager. We are seeking a proven leader with a strong background in truck dealerships who can drive departmental performance, maximise profitability, and deliver exceptional levels of customer service. The successful candidate will be responsible for overseeing the entire aftersales operation, ensuring both the front-of-house and workshop teams operate efficiently and achieve business objectives. This role would suit an experienced Service Manager, Aftersales Manager, or Senior Service Leader looking to take ownership of a high-performing service department.Key Responsibilities Department Leadership and Performance Take full responsibility for the day-to-day operation of the Service Department. Manage departmental budgets, profitability, and financial performance. Monitor and improve key performance indicators including labour sales, efficiency, productivity, recovery rates, and customer satisfaction. Develop and implement strategies to drive service revenue and long-term business growth. Ensure departmental targets are achieved and exceeded where possible. Produce regular management reports and performance analysis.Customer Experience Lead the delivery of outstanding customer service throughout the service journey. Manage and resolve escalated customer concerns and complaints ..... full job details .....