Service Manager

Alma Personnel have been tasked with recruiting for an experienced Service Manager to be based at their clients Somerset site As one of the UK''s leading equipment service providers, you will be joining a a very busy team to manage and progress through its operational objectives and strategically. You will will oversee all departmental processes to the highest level of customer satisfaction whilst creating a positive image for the company. Tasks:- Technical service department support and leadership on a daily basis Manage ISO and UKMHA accreditations and take responsibility for ISO 9001, 14001 and 45001 as well as other accreditations Maintain and develop resource plan for workshop including optimising loading bay operational efficiency Effective planning of workshop facilities, bays, machines, tools and diagnostic equipment focusing on workspace layout and workflow With a approval from line manager adjust workshop pricing to remain competitive within the marketplace Submit weekly/monthly reports Oversee recruitment of new personnel including the development of structured inductions plans Set personal development programs for your service team and objectives and monitor progress Manage and motivate your service team Manage departmental costs in line with aligned budgets Handle any complex complaints and resolve any dissatisfactions Maintain the availability of tools and machinery equipment Meet QC targets Ensure engineers are able to identify relevant parts and accessories ..... full job details .....