Service Manager

Service Manager £40-45k basic DOE plus £15k bonus Tunbridge Wells Permanent/Full Time A fantastic opportunity has arisen for an experienced Service Manager! The successful candidate will join a hardworking team, committed to providing top-notch service to their valued customers. If you are passionate about furthering your automotive career and would like to find out some more information please apply today! Duties and Responsibilities of a Service Manager: Ensuring budget targets are achieved. You will be managing a team of Technicians, Workshop Controllers, Warranty Administrators and Service Advisors, ensuring all staff have a development and training schedule and that they are all trained on service and customer facing systems to a competent level. Carrying out daily audit checks on job cards ensuring accuracy of all information and reporting and resolving any issues. Ensuring KPI s are achieved. Maintaining a high level of efficiency in ensuring all response times to bookings, calls, return calls, authority requests, paperwork requests and any element of the daily role that requires work to be completed to an internal or external deadline. Ensuring all warranty claims are registered and followed up for payment. Carrying out weekly/monthly performance reviews and departmental meetings. Understand budgets and monthly accounts. Your Background and Skill: Proven experience working as a Service Manager/Aftersales Manager within a busy main dealer is essential. Previous ..... full job details .....