Service Management/Service Architecture Consultant

Job Title: IT Service Management, Service Architecture and Business Analysis Lead Location: Salisbury Clearance Requirement: Current SC Clearance Rates: 500 to 575 per dayDuration: 9 months +Overview:We''re looking for a highly capable IT Service Management, Service Architecture and Business Analysis Lead to support a complex transformation programme. This role blends strategic service design, ITSM leadership, and business change into a single, high-impact function. You''ll help shape how services are defined, managed, and evolved across a secure and mission-critical environment.Key Responsibilities:ITSM Strategy and Implementation: Define and deliver a robust, scalable IT Service Management (ITSM) strategy that aligns with business priorities and supports long-term service maturity.Service Architecture: Develop and maintain a service architecture model that ensures consistency, reusability, and integration across services and platforms. Define service models, ownership structures, and lifecycle states in line with ITIL best practice.Organisational Design for Service Delivery: Create and manage a fit-for-purpose ITSM organisational structure to support efficient and effective service operation and governance.Business Analysis and Change: Drive discovery and analysis efforts to capture technical and business requirements. Lead structured change initiatives ensuring stakeholder alignment and adoption.Stakeholder Management: Engage across technical and operational teams to ..... full job details .....