Service Management Specialist

Role Overview The Service Management Specialist is responsible for ensuring high-quality operational service delivery across multiple technology support functions. Acting as a central liaison between internal stakeholders, the global service desk, and external vendors, you will ensure that services consistently meet agreed standards and align with business needs. You will play a key role in operational governance, service performance analysis, escalation management, and continuous improvement across the UK LTS technology environment. This role requires strong collaboration, analytical capability, and the ability to drive service excellence across diverse teams. Key Responsibilities Stakeholder andamp; Vendor Reviews - Lead monthly service review meetings with internal stakeholders and global service desk partners, assessing KPIs, performance trends, and operational risks. Continual Service Improvement - Identify service gaps, propose enhancements, and drive improvement actions through to completion. Vendor Performance Oversight - Participate in vendor KPI and operational review sessions to ensure contractual obligations and service levels are met. Operational Governance - Maintain and update service documentation, operational procedures, and support processes across the UK technology support landscape. Escalation Management - Manage internal customer escalations and coordinate resolution activities across support teams. Incident Coordination - Support the ..... full job details .....