img
Contract

Service Management / IT Operations Engineer

London
money-bag £170 - £175/day
Posted Yesterday

IT Operations / Monitoring / Service Management Engineer

We''re looking for a skilled Service Management Engineer to join a growing team. In this role, you''ll be at the heart of the IT monitoring and event management services, ensuring smooth operations, rapid incident response, and proactive service improvement. If you''re passionate about technology, problem-solving, and delivering excellent service, this could be the role for you.

What you''ll be doing

  • Acting as the first point of contact for event management queries and issues.
  • Monitoring and triaging events, ensuring incidents are logged, categorised, and escalated correctly.
  • Maintaining operational integrity of monitoring systems, including user access and software version control.
  • Supporting proactive identification and resolution of potential service issues before they affect customers.
  • Assisting with documentation, reporting, and service improvement initiatives.
  • Collaborating with teams across ITSM, Operations, and Service Delivery to ensure effective end-to-end service.

What we''re looking for

Essential skills & experience

  • Strong knowledge of the Logic Monitor platform (LMCA certification desirable).
  • Experience with N-able N-sight RMM agent deployment and maintenance.
  • Skilled in creating and managing operational checklists for system health.
  • Solid understanding of IT processes and event management within ITSM frameworks.

Desirable

  • Familiarity with ITIL best practices (Event, Incident, and Problem Management).
  • Experience in IT support or operations roles.

About you

  • Proactive, flexible, and eager to learn.
  • Strong analytical and problem-solving skills.
  • Organised with excellent communication and collaboration abilities.

This is an exciting opportunity to work in a dynamic environment where your expertise will directly impact service quality and customer satisfaction.

Other jobs of interest...

Consultancy.uk
London
money-bag£200,000 per annum (£200.00 per month)
Media IQ Recruitment Ltd
London
money-bag£200,000 per annum (£200.00 per month)
Endeavour Recruitment Solutions
City of London
money-bagNegotiable
RecruitmentRevolution.com
London1 week ago
money-bag£40,000-60,000 per annum

Perform a fresh search...

  • Create your ideal job search criteria by
    completing our quick and simple form and
    receive daily job alerts tailored to you!

Jobs. Straight to your inbox!