Service Management Co-ordinator

Join Opus, the UK s largest independent Managed Service Provider, ranked World Class by Best Companies. Grow your career in a business that champions creativity and development. Be a key player in our Service Delivery team The Service Management Co-ordinator role will act as the day-to-day service contact for an allocated portfolio of Framework and selected Gold Standard customers. Additionally, you will be responsible for: • Delivering a high-quality customer experience and support continuity throughout the lifetime of contracted services and solutions • Producing accurate and timely service reporting for Service Management Analysts and Service Managers • Supporting Service Management Analysts with service reviews, customer analysis, case investigation and action tracking • Escalating major incidents, commercial risks and complex customer issues to the responsible Analyst or Service Manager • Maintaining high standards across allocated customer experience and reporting activities Salary £30-£32k DOE Hybrid working for a good work/life balance 3 days a week in Reigate The talents we are excited to see You will have the following experience/skills: • A minimum of two years experience in a customer service or service management role • Confident in presenting information and engaging professionally with customers • Ability to gather, validate and interpret service data • Ability to produce clear, accurate reports and maintain reporting templates • Exposure to service ..... full job details .....