Service Management Analyst ITSM

Service Management Analyst (ITSM Incident Management) Preston / WFH to £50k Do you have experience with Incident and Problem Management? You could be progressing your career at a growing software and technology consultancy. As a Service Management Analyst you''ll play a key role in supporting Major Incident and Problem Management, helping to coordinate high-priority incidents, facilitate stakeholder communications and ensure actions are tracked through to resolution. Collaborating with technical and service teams, you''ll identify recurring issues, contribute to root cause analysis, support Change Advisory Board (CAB) activities and help drive continual service improvement across the organisation. This is a hands-on role that will give you broad exposure to ITIL practices and service operations, making it an excellent opportunity if you want to deepen your expertise before progressing into leadership. Location / WFH: You can work from home most of the time, meeting up with colleagues on the Preston office twice a week. About you: You have hands-on Major Incident / Problem Management experience You have experience with an MSP Managed Services Provider environment You have a good understanding of ITIL 4, ideally ITIL 4 Foundation You''re a skilled facilitator, with the ability to lead governance forums, incident bridges, problem reviews, service improvement forums and cross-functional working groups You have advanced stakeholder management skills with ..... full job details .....