https://jobs.co.uk/job/service-lead-eclectic-recruitment--f7aad12e-62b7-45ee-9a1e-af26b0c1ac7a RSS feed for Service Lead at Eclectic Recruitment. en-gb Mon, 25 May 2026 02:18:38 GMT https://jobs.co.uk/job/service-lead-eclectic-recruitment--f7aad12e-62b7-45ee-9a1e-af26b0c1ac7a https://jobs.co.uk/job/service-lead-eclectic-recruitment--f7aad12e-62b7-45ee-9a1e-af26b0c1ac7a Wed, 20 May 2026 11:53:13 GMT Location: Cambridge | Salary: 70000.00-70000.00 Annual | Type: Permanent | We are working with a leading telecommunications company based in Cambridge who are looking for a Service Lead to join their growing team. This is a full-time permanent position, 5 days onsite.Key responsibilities will include:Proactively managing technical service delivery, working with customers, partners, and internal teamsLeading service review activities, including improvement planning and performance reportingSupporting delivery against agreed SLAsLeading initiatives for the ongoing improvements of customer service frameworksSupporting the operations team to develop SaaS based service modules for the product portfolioEnsuring successful service onboardingWorking in partnership with customers and internal teams to understand technical implementationsThe successful candidate will have:Experience in a technical service delivery role working in a product development organisationExperience in technical service delivery in a B2B environmentMethodical approach to problem solvingExperience working for a SaaS-based companyExperience working within software/hardware product development lifecycleAbility to build strong relationships with customers and colleaguesAbility to meet tight dea... Permanent