Service Integration and TOM SME

Service Integration andamp; TOM SME Location: Remote (Occasional travel to client site)Clearance: Active SC clearance and NPPV3Inside IR35 Rate: £525.00 - £560.00Our Client is hiring a Service Integration SME to support a major organisational transformation programme, helping design, embed and govern service integration capabilities that enable multiple business units and user communities to transition smoothly onto a unified Target Operating Model (TOM).What you''ll be doing:. Help design, implement and evolve the TOM by defining service integration principles, standards, processes and governance. Ensure alignment across business capabilities, processes, technology platforms and service delivery models. Identify and resolve service gaps, overlaps and organisational dependencies. Act as the Service Integration Subject Matter Expert across mobilisation, planning and delivery activities. Support transition and migration work as organisations move to the new operating model, including advising on change impacts for service delivery and operational support. Integrate Incident, Problem, Change, Release and Service Request processes effectively. Establish service ownership/accountability and clear process interfaces; support SLAs/OLAs and KPIs. Engage stakeholders to drive adoption, communication and uptake. Partner with suppliers and broader ecosystems to define and govern supplier operating models, responsibilities and service interfaces (including multi-vendor/SIAM-type ..... full job details .....