Service Information Team Administrator

An exciting opportunity to join our Service Information Team, facilitating a variety of professional administrative services and providing a welcoming reception at our modern Service Headquarters building. As part of the Information Governance Department, our Service Information Team plays a vital role in keeping our communities safe by delivering professional administrative services in support of various departments across Leicestershire Fire and Rescue Service, as well as maintaining our Headquarters Reception function. As a member of the Team, you will work alongside four other Administrators and liaise with all types of people whilst performing your duties, including members of the public, colleagues from all departments, and external stakeholders and agencies, providing a high standard of customer care to all. Your administration duties will involve following detailed processes to deliver various tasks, such as logging referrals for home safety checks, recording complaints, non-fire safety concerns and complements, and processing requests for information. In addition to this you will also be dealing with and responding to general enquiries and other correspondence, giving basic advice on home fire safety, and providing support for corporate meetings including taking minutes. When maintaining our reception function in support of our two dedicated Receptionists, you will ensure that our Headquarters building and phone lines are available during our core opening hours and ..... full job details .....