Service Improvement Specialist

JOB DESCRIPTIONAs a Service Improvement Specialist within our Service Transformation Team, you will play a key role in embedding continuous improvement methodologies and supporting teams across Asset Management to deliver better outcomes for residents, colleagues and the business. Working closely with teams responsible for repairs, maintenance, compliance, planned investment and other asset-related services, you will help identify opportunities to improve performance, enhance the resident experience and drive sustainable efficiencies. You will use Lean Six Sigma tools and data-driven insights to: Increase resident satisfaction by ensuring services are simple, effective and aligned to resident needs. Drive the efficiency and effectiveness of Asset Management services by streamlining processes and removing non-value-added activity. Analyse service performance and identify opportunities to improve quality, cost, delivery and customer outcomes. Measure, track and report on the benefits realised through improvement initiatives, including resident, colleague and financial outcomes. Support the delivery of transformation and change initiatives, ensuring improvements are embedded, sustained and continuously reviewed. Facilitate cross-functional collaboration to solve complex problems and deliver lasting improvements. You will be joining a dynamic, high-performing team that values innovation, collaboration and creative problem-solving. We are united by our commitment to ..... full job details .....