Service Improvement Officer

Job Title: Service Improvement OfficerContract Type: Fixed Term Contract until 31/07/2027Salary: £37,240.05 Per Annum (£40,986.28 is achieved after 12 successful performances in the role) Per AnnumWorking Hours: 35 hours per weekWorking Pattern: Monday-Friday in line with our hybrid working policy. Each Wednesday, in person at our Speke OfficeLocation: Speke, LiverpoolIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don''t meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Service Improvement Officer To support the delivery of service improvement across Asset Services, using performance data, customer feedback, technical evaluations and operational insight to identify issues, support service reviews and help embed improvements that enhance service quality and customer outcomes.About you We are looking for someone with: • Experience working in a performance, service improvement, complaints, or operational support ..... full job details .....