https://jobs.co.uk/job/service-improvement-officer-rg-setsquare--ddca5809-c09f-4b40-8cc5-0454f49597eb RSS feed for Service Improvement Officer at RG Setsquare. en-gb Mon, 25 May 2026 08:26:07 GMT https://jobs.co.uk/job/service-improvement-officer-rg-setsquare--ddca5809-c09f-4b40-8cc5-0454f49597eb https://jobs.co.uk/job/service-improvement-officer-rg-setsquare--ddca5809-c09f-4b40-8cc5-0454f49597eb Wed, 20 May 2026 23:00:00 GMT Location: Lancashire | Salary: £33000 - £35000/annum | Type: Permanent | Eden Brown are seeking a highly experienced Service Improvement Officer working for a well known Housing Association in Lancashire Service Improvement Officer- Job Description * Provide a consistently high standard of customer service to all internal and external customers, ensuring high levels of customer satisfaction are achieved. * Manage and coordinate the organisation''s complaints process ensuring compliance with internal policy and the Housing Ombudsman''s Complaint Handling Code. * Log, triage, and acknowledge complaints in line with internal policies and regulatory requirements. * Communicate professionally and compassionately with customers via phone, email, and face-to-face where required. * Identify where customers may require additional support or reasonable adjustments and ensure the complaint investigation is tailored to the customers individual needs. * Provide expert advice and support to Investigating Managers throughout the complaints process, ensuring that all relevant evidence is gathered, reviewed, and assessed to facilitate thorough, fair, and proportionate investigations in line with internal policy and the Housing Ombudsman''s Complaint Handli... Permanent