Service Improvement Officer

We are currently working in partnership with a tenant-led organisation in the housing sector, who are recruiting for a Service Improvement Officer to help deliver their digital and service improvement plans. You will make sure systems, data and processes support good services for tenants and for the colleagues who deliver them. You will sit in the Service Improvement Team and act as the link between the business and technology. You will work with Housing Services, Property Care, Corporate Services and the Digital, Data and Technology team so that change is shaped around real service needs, not a copy of existing processes. You will report to the Head of Service Improvement. Duties will include (but are not limited to): Acting as the link between services and the technology team, turning business needs into clear requirements and explaining technical points in plain language Reviewing, assessing and prioritising requests for system and process change, and keeping clear records of decisions and progress Supporting the planning and delivery of digital and process improvements, presenting options and highlighting risks Running workshops, process mapping sessions, demonstrations and user acceptance testing Supporting colleagues through change with communications, training, guidance and post-implementation support, then reviewing the impact Using customer insight, performance information and data to identify where improvement will make the biggest difference Owning your allocated ..... full job details .....