Service Improvement Manager

Service Improvement Manager Salary: 50,000 Contract type: Permanent Hours: 35 hours per week Location: ISHA, 102 Blackstock Road, London N4 2DR About Us At ISHA, community and neighbourhood mean everything to us, and our roots run deep in the areas of North London that we serve. Founded over 90 years ago, we provide around 2,500 homes for over 5,000 people across Islington, Hackney and Waltham Forest. ISHA is smaller and more local than many other housing associations operating in London. We are proud to remain a community-based housing association with a strong social purpose and an ambitious future. We offer a wide range of housing choices: social rented, shared ownership, intermediate rent, market rent, supported housing, and options for the elderly. We also provide homes and support for the Vietnamese, South-East Asian and wider communities. About the Role This is a rare opportunity to establish and lead a brand-new service improvement function at ISHA and make a visible difference to the services our residents receive. As Service Improvement Manager, you will lead a small team to help ISHA turn resident feedback, complaints, performance information and operational insight into practical action, ensuring improvements are implemented, embedded and deliver measurable results. Ultimately, you will help ISHA become better at learning, better at improving and better at delivering the services our residents deserve. The job: Building and leading ISHA''s new Service ..... full job details .....