Service Improvement Lead

Service Improvement LeadLeicester (Hybrid)4 month Contract Full Time, Monday to FridayUp to 600 per day (DOE)We are recruiting for an experienced Service Improvement Lead to join a busy Leicester based company on an initial 4-month contract. This Service Improvement Lead role is ideal for someone who enjoys solving operational challenges, improving customer journeys, and driving meaningful service improvements within complex environments.The Service Improvement Lead will support operational recovery and stabilisation following the implementation of Microsoft Dynamics 365. Working closely with customer service, technology and leadership teams, you will identify operational issues, coordinate improvement activity, and help improve service performance across all customer channels.As a Service Improvement Lead, you will combine operational insight, process improvement expertise, stakeholder management and Microsoft Dynamics 365 knowledge to support both immediate stabilisation activities and longer-term service enhancements.What You''ll Be DoingActing as the embedded Service Improvement Lead within the department, coordinating service improvement and recovery activitiesIdentifying service issues, customer pain points and operational risks, driving them through to resolutionReviewing and improving customer service processes, workflows and customer journeysWorking closely with technology teams to support the stabilisation and optimisation of Microsoft Dynamics 365Analysing ..... full job details .....