https://jobs.co.uk/job/service-improvement-coordinator-rgb--85ac308f-b648-4bb5-a845-5bf05d7f4d6a RSS feed for Service Improvement Coordinator at RGB. en-gb Fri, 28 Aug 2026 22:02:40 GMT https://jobs.co.uk/job/service-improvement-coordinator-rgb--85ac308f-b648-4bb5-a845-5bf05d7f4d6a https://jobs.co.uk/job/service-improvement-coordinator-rgb--85ac308f-b648-4bb5-a845-5bf05d7f4d6a Fri, 28 Aug 2026 11:50:03 GMT Location: Exeter | Salary: £33000 per annum | Type: Permanent | Service Improvement Coordinator  Location: Exeter Salary: Competitive Hours: 37 hours per week, Monday–Friday Contract: Temporary, ASAP – February 2027 Working Pattern: Hybrid – 2–3 days per week in the office, depending on business needs We are currently recruiting for a Service Improvement Coordinator for a 6 months contract. This is a fantastic opportunity for a resilient, empathetic and solution-focused customer service professional who enjoys resolving complex issues and turning customer feedback into positive improvements. You’ll play an important role in managing customer feedback, including complaints and compliments, while working closely with teams across the organisation to investigate issues. Key Responsibilities - Manage customer complaints and feedback professionally and sensitively. - Work with colleagues to investigate complaints, review evidence and achieve positive resolutions. - Identify trends and root causes to help improve services and prevent recurring issues. - Develop improvement plans based on customer feedback. - Help promote a positive, customer-focused culture across the organisation. - Provide tailored support to help reduce complai... Permanent