https://jobs.co.uk/job/service-improvement-advocate-rgb-recruitment--826fda66-7941-4cc6-8732-7027e2318d45 RSS feed for Service Improvement Advocate at RGB Recruitment. en-gb Wed, 05 Aug 2026 23:07:55 GMT https://jobs.co.uk/job/service-improvement-advocate-rgb-recruitment--826fda66-7941-4cc6-8732-7027e2318d45 https://jobs.co.uk/job/service-improvement-advocate-rgb-recruitment--826fda66-7941-4cc6-8732-7027e2318d45 Wed, 05 Aug 2026 16:10:14 GMT Location: Exeter | Salary: £33163 per annum | Type: Temporary | 📢 Service Improvement Advocate 📢 📍 Exeter, Weston-super-Mare or Tolvaddon (Hybrid Working) 💰 £33,163 per annum 🕒 37 hours per week, Monday–Friday 📄 Fixed-Term Contract until February 2027 Do you have experience handling customer complaints and a passion for improving services? We're looking for a Service Improvement Advocate to help drive positive change by resolving complex customer issues and using feedback to improve service delivery. Key Responsibilities: ✔️ Manage customer feedback, complaints and compliments professionally and efficiently ✔️ Investigate complex cases, gather evidence and work with colleagues to achieve positive outcomes ✔️ Promote best practice in complaint handling and customer service standards ✔️ Identify trends and root causes to support continuous service improvement ✔️ Develop improvement plans that enhance the customer experience What We're Looking For: ✅ Experience managing customer complaints or escalated customer enquiries ✅ Strong customer service background ✅ Excellent communication, investigation and problem-solving skills ✅ Ability to build positive relationships across teams ✅ Organised, resilient and able to manage a varied w... Temporary