Service Helpdesk Coordinator

The Just Recruitment Group Ltd is currently recruiting for a Service Helpdesk Coordinator for their client based in Great Dunmow, Essex, who are a leading producer of specialist equipment worldwide.

Operational hours Monday to Friday 8.00am - 6.00pm
(Rota for alternate working either 8.00am - 5.00pm or 9.00am - 6.00pm)

1 weekend in 4 (Saturdays 8.00am - 4.00pm and Sundays 8.00am - 1.30pm) paid at time and a half.

Duties will include:
* Role will involve receiving calls from customers to report breakdowns
* Receiving and processing parts orders
* Update Key Account call reports as required
* Invoicing third party contractors when required for service/installation works
* Dispatch calls to Field Service Technicians
* Raise quotations and chase when outstanding
* Issuing of daily/weekly call reports to relevant customers
* Raise purchase orders as required


For more information on this position, please contact Just Recruitment Group Ltd on telephone (phone number removed) quoting job reference TB67

Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful.