Service Executive

Aftersales ExecutiveMacclesfield 30,387 Basic + 17,200 OTE 45 hours per weekAre you passionate about delivering great customer service and looking for your next opportunity within the automotive industry?We''re currently recruiting for an Aftersales Executive to join a well-established premium automotive dealership in Macclesfield.This is an excellent opportunity for an experienced customer service professional to join a busy aftersales team, build strong customer relationships and develop their career within a premium automotive environment.The OpportunityAs an Aftersales Executive, you''ll be a key point of contact for customers throughout their vehicle ownership and aftersales journey.You''ll be responsible for ensuring customers receive a professional, friendly and seamless experience, while working closely with the wider dealership and workshop teams.Your responsibilities will include:Managing customer enquiries and service bookingsMaintaining strong relationships with customersKeeping customers updated throughout the service and repair processLiaising with the workshop and wider dealership teamManaging customer expectations and resolving queries effectivelyIdentifying opportunities to maximise customer satisfaction and aftersales revenueEnsuring customer information and records are maintained accuratelySupporting the wider team in delivering excellent customer serviceAbout YouWe''re looking for someone with previous experience in a customer-facing or customer service ..... full job details .....