Service Excellence Specialists - Easyjet

Are you ready to take your career to new heights? Become one of EasyJets incredible Service Excellence Specialists and help make everyones journey an unforgettable one! Start date: October 2026 Location: Glasgow- This is an office based role only. There is no option to work from home for this role. There is also no part time hours available Salary: £12.71 p/h Shifts: Full time - 40 hrs per w e ek - 09.00-18.00 - Mon - Fri ( There is a possibility that weekend working and later operating hours may be required at a later date) Training Duration: 2 Weeks training and 2 weeks graduation bay Job Role: Service Excellence Specialists COMPANY - EasyJet We''re Europe''s leading airline - with a network of over 1000 routes across 35 countries. We lead the industry in data, digital, web, engineering and operational innovations, to make travel easier and great value for our customer. But sometimes travel doesn''t always go to plan or circumstances outside our control means that at times, the customer journey gets disrupted and that is when we need to rely on outstanding customer service to respond to those situations. THE ROLE You will be an essential customer touch point for our customers who are vulnerable, sensitive cases and those which are potentially brand sensitive. This role requires the highest level of customer care with every case handled delivering empathy, understanding, professionalism and clarity both on the telephoine and by email. As EasyJet ..... full job details .....