Service Engineering Team Leader Location: Sittingbourne, Kent 50 - 55k Are you an experienced IT Team Leader looking for your next challenge? Do you thrive on mentoring and guiding technical teams while driving service excellence? Would you like to take ownership of third-line escalations and continuous service improvements? Established for over 30 years, our client is a market-leading MSP specialising in platform hosting, network infrastructure, data centre and business continuity services for small, medium and large enterprises, public sector and Education organisations, as well as other service providers. They are now looking for a Service Engineering Team Leader to lead, guide, and mentor a skilled technical team, ensuring seamless service delivery, technical excellence, and third-line escalation support. This role is pivotal in managing service improvement plans, overseeing client onboarding, and driving continuous enhancements in IT infrastructure, cloud solutions, and cybersecurity. You will have the opportunity to work with cutting-edge technologies, drive process automation, and lead high-impact IT projects while fostering a culture of collaboration and innovation. Duties Technical Leadership and Mentorship Lead and coach a team of engineers, ensuring high standards of performance and accountability. Set clear goals, manage workloads, and conduct performance reviews. Act as a point of escalation for complex technical issues, guiding the team through ..... full job details .....