Service Engineer

About The RoleService Engineer working 44.5 hours per week. Responsible to: Aftersales Manager Responsible for: Repair of both customers and stock machines returned from our Store Network. Principle Responsibilities Manage throughput of product in the workshop, to agreed deadlines and quality standards. Ensure that a consistently high level of service is offered to our customers. Have responsibility for effective operation within the service centre including H and S, security, stock management and housekeeping. Ensure that all job cards, spares orders, time sheets and stock notes are completed correctly and on time, and control all administration paperwork. Ensure that all company stock and spare parts are accounted for, and properly recorded when used. Ensure any items that may be needed at short notice are reordered without delay. Provide technical support to staff and customers with accuracy, efficiency and courtesy. Promote good Customer Service practices on the phone, at counter and on customer''s premises. Always represent the company in a clean and smart uniform and a courteous manner. Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff Any other reasonable duties as required. Shared Responsibilities Identification reporting and rectification of any product quality issues with Aftersales Manager Personal training and development in conjunction with Aftersales Manager Development ..... full job details .....