Service Engineer

Purpose of Role
Service Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLA’s. 

Customer Service

• To liaise with the call controllers and Field Service Supervisor’s to provide the best service to the customers.
• The engineer is expected to help plan their daily work to maximize customer service, achieve the highest standards and productivity using electronic and verbal communications as appropriate.
• The engineer should always try and take ownership of engineering issues so that the customer is provided with good service.
• Engineers are expected to achieve targets set by their Field Service Supervisor and be aware of all customer service level agreements and aim to adhere to them always.
• May be required to work out of area during periods of varying workload volumes and during engineer shortages which can require overnight stays.

Records and Documentation

• Accurately record time, parts used and any other details either electronically or manually as required.
• Prompt action should be taken to ensure replacement parts are acquired to replenish van stock or parts specially ordered to return to a breakdown being mindful of any customer SLAs.

Skills/Knowledge and Qualifications Required

• Shall have good fault-finding and diagnostic skills
• To be able to understand hydraulic and electrical circuit diagrams.
• Will be able to show and apply sound knowledge of mechanical, electrical and hydraulic principles
• Can use and understand various electrical and hydraulic test equipment
• Update engineering knowledge when able.
• Always use cost effective but safe measures to carry out tasks.

Standards

• Comply with all requirements in the Work Instruction for Engineer Responsibilities.
• Comply with instructions given by Field Service Supervisors, Managers and Directors.
• To maintain and use company issued equipment and vehicles in a safe manner and according to policies.
• To take responsibility for the safe keeping of stock and be accountable for stock balances.
• To keep accurate records (using stock usage sheets and or electronic recording as appropriate) of when and where the stock is used.
• Any documentation which is required to be returned to the office is done so in time.

Desirable Knowledge and Qualifications

• Ideally from a service engineering, electrical or hydraulic background with an ability to demonstrate the skill of fault finding and repair.
• City & Guilds in electrical and mechanical engineering.
• Competent in the use of electrical and hydraulic test equipment.
• A sound knowledge of single and three phase electrical equipment and hydraulic circuits.
• A mature disciplined approach and good personal administrative and customer care skills.
• 18th edition electrical regulations/City & Guilds electrical and mechanical engineering.