Service Engineer

Service Engineer

Location: Walsall, West Midlands
Salary: Up to £43,000 (Negotiable, dependant on experience)

Benefits:

• 30 Days holiday including bank holidays (pro-rata)
• Training and development opportunities
• Nest pension plan
• The chance to work with some of the world’s most respected organisations
• A meaningful role where your work directly contributes to public and environmental safety
• International travel and field exposure with a small, expert team
• Access to unique technical challenges and pioneering technologies
• Full product and machining training
• Competitive salary and expenses covered
• A company culture built on trust, purpose and problem-solving

Company Profile:
A world leading manufacturing and development company who supply specialist equipment to the MOD, Military and Defence sectors are currently expanding their team.
The company systems are used by leading organisations across defence, emergency response, and energy sectors. Committed to safety at the point where it matters most, helping customers deal with challenging environments across the world.

Company Culture:

• Mission-led work – what we do keeps people safe around the world
• Small team, big impact – your contribution will be visible and valued
• World-class customers – work alongside organisations at the front line of HAZMAT, defence, and emergency response

Job Profile:
As their international footprint expands, there is now an opportunity a skilled and customer-focused Service Engineer to help deliver exceptional technical support, both in the field and in-house.

The Role:

• This is a key technical and customer-facing role.
• As a Service Engineer, you’ll be a frontline representative providing commissioning, servicing, and on-site support to customers in high-consequence environments.
• The role will be split between:
  • Workshop-based work (approx. 50%) at the West Midlands facility
  • Field-based deployments (approx. 50%) to customer sites, including frequent overseas travel
• You’ll not only ensure the equipment functions reliably and safely — you’ll also help strengthen trust and confidence with customers. Your presence and performance in the field will be a core part of the company’s value proposition.

Duties:

• Commission, service and maintain equipment at HQ and on-site with customers
• Represent the company with professionalism, confidence and technical clarity
• Deliver high-quality support and troubleshooting under operational pressures
• Communicate with end-users and technical teams to ensure effective use of equipment
• Feed insights from the field back into engineering and product development
• Maintain accurate service records and help improve internal processes
• Support in-house builds and learn core machining processes as part of training

Skills & Attributes:

• Strong mechanical and electrical engineering background
• Familiarity with pneumatic systems or willingness to learn
• Experience in customer-facing technical roles—ideally in high-integrity sectors
• Calm, professional, and methodical in troubleshooting and communication
• Able to work independently and travel regularly, including short-notice overseas trips
• UK Citizenship (must be born in the UK due to the business being in MOD)
• UK driving licence and valid passport required

Hours of Work:

• 39.5 hours per week
• Monday to Thursday: 7:30am to 4pm, Friday: 7:30am to 1pm

Bolt-On Personnel and our clients are equal opportunity employers who seek to recruit and appoint the best available person for a job regardless of marital/civil partnership status, sex, age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. 
Bolt-On Personnel and our clients apply all relevant Data Protection laws when processing your Personal Data.
 
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