Service Director - Machine Tools

The Opportunity We are looking for an accomplished Service Director to lead and develop our field service and maintenance operation within the CNC Machine Tool sector. This is a senior leadership position requiring a strong combination of service operational leadership, technical engineering credibility and blue-chip customer management. The successful candidate will have significant experience leading geographically dispersed field service and maintenance teams, driving service performance and developing strong, long-term relationships with major customers. You will take overall responsibility for the delivery and performance of the service function, ensuring customers receive a consistently high level of technical support while driving improvements in responsiveness, machine availability, service quality, productivity and customer satisfaction. While this is a leadership rather than a hands-on Service Engineer position, strong technical knowledge is essential. You must be sufficiently technically experienced to challenge and support engineers, Service Managers and technical specialists, understand complex machine issues and communicate credibly with customers when discussing technical problems, root causes and solutions Key Responsibilities Lead the development and implementation of the organisation s service strategy. Oversee day-to-day service delivery operations, ensuring consistency, accessibility, and high standards. Monitor performance using KPIs, quality ..... full job details .....