Service Development Manager

Marks Consulting Partners are currently looking for a Service Development Manager to work with one of our Housing Association clients in London. What the Job Will be doing Leading the design, development and continuous improvement of housing services, ensuring they are customer-focused and aligned to strategic objectives Using data, insight and customer feedback to identify trends, drive service improvements and develop new service models Managing service development projects from concept through to implementation, testing new approaches and rolling out successful initiatives Leading on customer engagement, ensuring services are co-produced with residents and reflect their needs and experiences Managing customer insight and empowerment functions to drive organisational impact and improve service delivery Working collaboratively across teams and with external partners to develop and deliver innovative housing solutions Creating process maps, identifying service gaps and implementing improvements to enhance efficiency and customer outcomes Supporting a culture of continuous improvement, innovation and high performance across the organisation Expanding digital capabilities to improve accessibility, efficiency and customer satisfaction Supporting senior leadership in developing new service strategies and delivering key organisational priorities What You Will Need Significant experience in service development, service improvement or transformation within housing or a ..... full job details .....