Service Development Manager

Marks Consulting Partners are currently looking for a Service Development Manager to work with one of our Housing Association clients in London.What the Job Will Be DoingLeading the design, development and continuous improvement of housing services, ensuring they are customer-focused and aligned to strategic objectivesUsing data, insight and customer feedback to identify trends, drive service improvements and develop new service modelsManaging service development projects from concept through to implementation, testing new approaches and rolling out successful initiativesLeading on customer engagement, ensuring services are co-produced with residents and reflect their needs and experiencesManaging customer insight and empowerment functions to drive organisational impact and improve service deliveryWorking collaboratively across teams and with external partners to develop and deliver innovative housing solutionsCreating process maps, identifying service gaps and implementing improvements to enhance efficiency and customer outcomesSupporting a culture of continuous improvement, innovation and high performance across the organisationExpanding digital capabilities to improve accessibility, efficiency and customer satisfactionSupporting senior leadership in developing new service strategies and delivering key organisational priorities What You Will NeedSignificant experience in service development, service improvement or transformation within housing or a similar sectorStrong ..... full job details .....