Service Desk Technician L3

The role of Service Desk Technician L3 is 5 days a week on site and involves providing advanced technical support and ensuring efficient resolution of IT issues within the technology department. This position requires a strong understanding of IT systems and the ability to provide solutions effectively in a public sector environment.

Client Details

This organisation operates within the public sector and is committed to delivering exceptional service through its technology department. Based in Quedgeley, it is a mid-large sized entity focused on maintaining reliable IT systems to support its operations.

Description

• Provide advanced technical support for IT systems and applications, ensuring timely resolutions.
• Monitor and manage service desk tickets, escalating when necessary.
• Identify and implement solutions to recurring technical issues.
• Collaborate with other departments to address IT-related needs and projects.
• Maintain and update IT documentation, ensuring accuracy and accessibility.
• Assist with the deployment and configuration of hardware and software.
• Support the team in delivering excellent customer service to end-users.
• Ensure compliance with IT policies and procedures within the public sector framework.

Profile

A successful Service Desk Technician L3 should have:

• Proven expertise in troubleshooting and resolving complex IT issues.
• Experience with service desk ticketing systems and ITIL best practices.
• Knowledge of hardware and software deployment processes.
• Strong analytical and problem-solving skills.
• Familiarity with working in a public sector technology environment.
• Relevant IT certifications or equivalent technical qualifications.
• Ability to work efficiently in a team-focused setting.

Job Offer

• Competitive salary range of -29,000 to -35,000 per annum.
• Access to the Local Government Pension (LGP) scheme.
• Permanent position based in Quedgeley.
• Opportunities for professional development within the public sector.
• Supportive and collaborative team environment.
• MV Clearance required (8-12 week duration)

If you''re ready to bring your technical expertise to a rewarding role in the public sector, apply today!