https://jobs.co.uk/job/service-desk-team-leader-srg--c19fab60-d03d-4265-8ad7-fa7aa4ff2d97 RSS feed for Service Desk Team Leader at SRG. en-gb Mon, 01 Jun 2026 20:23:10 GMT https://jobs.co.uk/job/service-desk-team-leader-srg--c19fab60-d03d-4265-8ad7-fa7aa4ff2d97 https://jobs.co.uk/job/service-desk-team-leader-srg--c19fab60-d03d-4265-8ad7-fa7aa4ff2d97 Mon, 01 Jun 2026 11:50:50 GMT Location: Altrincham | Salary: 35000.00-35000.00 Annual | Type: Permanent | Service Desk Team Lead - Altrincham - £40,000The Role If you enjoy leading from the front, taking ownership, and bringing structure to busy support environments, this Infrastructure Team Lead role offers a great opportunity to make an impact. You''ll combine hands-on technical support with team leadership, ensuring tickets are managed effectively, SLAs are met, and the wider support function runs smoothly. This is a role where you''ll set the standard, coach others, and improve how the team delivers day-to-day.What You''ll Be Doing You''ll sit at the centre of the support function, making sure everything moves as it should:Leading and supporting a team of 1st line engineers, driving performance and accountabilityManaging the service desk queue, ensuring tickets are prioritised, assigned, and resolved within SLAProviding both local and remote support across a global user baseActing as an escalation point for more complex technical issuesSupporting infrastructure and user-facing systems across Windows environments and Microsoft technologiesContributing to global IT projects and improvements to ways of workingSupporting onboarding/offboarding processes and access managementWorking clo... Permanent