Service Desk Team Leader

Service Desk Team Lead - Altrincham - £40,000The Role If you enjoy leading from the front, taking ownership, and bringing structure to busy support environments, this Infrastructure Team Lead role offers a great opportunity to make an impact. You''ll combine hands-on technical support with team leadership, ensuring tickets are managed effectively, SLAs are met, and the wider support function runs smoothly. This is a role where you''ll set the standard, coach others, and improve how the team delivers day-to-day.What You''ll Be Doing You''ll sit at the centre of the support function, making sure everything moves as it should:Leading and supporting a team of 1st line engineers, driving performance and accountabilityManaging the service desk queue, ensuring tickets are prioritised, assigned, and resolved within SLAProviding both local and remote support across a global user baseActing as an escalation point for more complex technical issuesSupporting infrastructure and user-facing systems across Windows environments and Microsoft technologiesContributing to global IT projects and improvements to ways of workingSupporting onboarding/offboarding processes and access managementWorking closely with IT and business stakeholders to deliver a consistent, reliable serviceTech Environment You''ll be working across a broad, hands-on technology estate, including:Windows Server and Windows 10/11Microsoft 365 / Entra (Azure AD)Networking fundamentals (Wi-Fi, switches, patching)End-user ..... full job details .....