Service Desk Team Leader

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards. Make an impact in our Technical Services team The Service Desk Team Leader role will support the IT Service Desk Manager in overseeing day-to-day service desk activity, maintaining service standards, and helping ensure customers receive consistent, timely and effective support. This role will report into the IT Service Desk Manager and will provide operational oversight across ticket queues, phone call activity, time logging, SLA performance and service trends, ensuring information is reviewed and reported clearly to support service improvement. Having worked within an MSP environment previously you will be used to working closely and integrating with the wider Technical Services teams plus interaction with new projects team as well. Opus is looking for an ambitious individual, one who is keen to work with and learn new technologies, supporting many different products and services. Salary £33-£35k Hybrid working for a good work/life balance The talents we are excited to see You will have the following experience/skills: • Previous experience within an MSP environment working in a Service Desk Team Lead role is preferable • Exposure and familiarisation with Microsoft technologies • Some exposure and familiarisation with ..... full job details .....