Service desk team leader

Service desk team leader Edenbridge 33,000 Monday-Friday, 9am-5pm Immediate start available Are you a proactive, systems-savvy leader ready to take ownership and make an impact? This is a fantastic opportunity to join a growing, entrepreneurial SME in the service sector, where you''ll play a key role in shaping and developing a high-performing customer service function. You''ll lead a capable and motivated team (currently 3, growing to 5), bringing structure, energy, and leadership to enhance performance, systems, and processes. Working closely with the Business Manager and MD, you''ll have real autonomy to make decisions and drive improvements.The RoleLead, coach, and develop the internal customer service/administration teamOversee day-to-day operations supporting sales reps, customers, and 29 engineersManage workload allocation, team performance, and service deliveryTake ownership of invoicing, customer contracts, and month-end reportingHandle contract amendments, cancellations, and customer queriesEnsure processes are efficient, accurate, and continuously improvingStep in operationally when needed and maintain a strong understanding of all functionsWhat We''re Looking ForProven experience in a leadership or supervisory roleA proactive, hands-on approach with strong decision-making abilityTenacious, organised, and highly detail-orientedStrong systems skills - particularly Excel (VLOOKUPs, Pivot Tables)Confident managing processes, data and administrative ..... full job details .....