https://jobs.co.uk/job/service-desk-team-leader-manager-pro-connexions--aa443900-474b-429a-94c9-464635ab2158 RSS feed for Service Desk Team Leader / Manager at Pro-Connexions. en-gb Tue, 26 May 2026 19:38:23 GMT https://jobs.co.uk/job/service-desk-team-leader-manager-pro-connexions--aa443900-474b-429a-94c9-464635ab2158 https://jobs.co.uk/job/service-desk-team-leader-manager-pro-connexions--aa443900-474b-429a-94c9-464635ab2158 Mon, 25 May 2026 23:00:00 GMT Location: Sheldon | Salary: £40000 - £45000/annum £40-45k + Skill development & Career | Type: Permanent | Service Desk Team Leader / Manager – Based in Birmingham, Solihull, B90 area- Mon – Fri in the office with a possible WFH day once per week - Hybrid role, needed to provide support and guidance to a team of 20 Service Desk Analyst. As Service Desk Team Leader / Manager you should have some either come from a technical background or have previously worked as a Service Desk Team Leader and are looking for that next step up to Service Desk Manager within an IT environment and have enough of an understanding of 1st, 2nd and 3rd Line Service Desk duties.   Successful  Service Desk Team Leader / Manager needs to have excellent communication skills, solid experience of managing an IT Service desk team, be good with mentoring and nurturing staff, as well as working to and setting KPI’s & SLAs. As Service Desk Team Leader / Manager you should also have excellent customer service skills as there is a high level of interaction with customers, clients and sometimes stakeholders. Ideally Service Desk Team Leader / Manager would be responsible for Problem Management, People Management, Leadership Collaboration and preferably be able to assist with technical help if needed as well as... Permanent