https://jobs.co.uk/job/service-desk-team-leader-identify-solutions--b6c5457d-aa4a-4275-a16a-dcac242412ea RSS feed for Service Desk Team Leader at Identify Solutions. en-gb Thu, 13 Aug 2026 23:21:58 GMT https://jobs.co.uk/job/service-desk-team-leader-identify-solutions--b6c5457d-aa4a-4275-a16a-dcac242412ea https://jobs.co.uk/job/service-desk-team-leader-identify-solutions--b6c5457d-aa4a-4275-a16a-dcac242412ea Tue, 11 Aug 2026 23:00:00 GMT Location: London | Salary: £45000 - £50000/annum Benefits | Type: Permanent | Service Desk Team Leader Up to -50,000 per annum + benefits London (Farringdon/Chancery Lane) Hybrid (3 Days Office / 2 Days Home) We''re looking for a hands-on Service Desk Team Leader to join a growing MSP, leading and developing a team of Service Desk Engineers while remaining close to the technology and supporting escalations when required. Working alongside the Service Desk Manager and another Team Leader, you''ll help drive service performance, mentor engineers and ensure customers receive an exceptional support experience. Key Responsibilities Lead, coach and develop a team of 1st and 2nd Line Engineers Act as an escalation point for technical issues Manage ticket queues and ensure SLA targets are met Conduct 1-2-1s, performance reviews and coaching sessions Allocate workloads and coordinate engineer activity Drive service improvements and best practice Support incident management and customer escalations Remain hands-on and assist the team when needed About You Previous experience leading or mentoring IT support teams Strong background in Service Desk or IT Support environments Excellent customer service and stakeholder management skills Co... Permanent