https://jobs.co.uk/job/service-desk-team-leader-identify-solutions--0da6bb89-f932-4ca2-8317-6bb6a085c053 RSS feed for Service Desk Team Leader at Identify Solutions. en-gb Fri, 14 Aug 2026 20:06:29 GMT https://jobs.co.uk/job/service-desk-team-leader-identify-solutions--0da6bb89-f932-4ca2-8317-6bb6a085c053 https://jobs.co.uk/job/service-desk-team-leader-identify-solutions--0da6bb89-f932-4ca2-8317-6bb6a085c053 Fri, 14 Aug 2026 11:52:00 GMT Location: London | Salary: 45000.00-45000.00 Annual | Type: Permanent | Service Desk Team LeaderUp to 50,000 per annum + benefitsLondon (Farringdon/Chancery Lane)Hybrid (3 Days Office / 2 Days Home) We''re looking for a hands-on Service Desk Team Leader to join a growing MSP, leading and developing a team of Service Desk Engineers while remaining close to the technology and supporting escalations when required. Working alongside the Service Desk Manager and another Team Leader, you''ll help drive service performance, mentor engineers and ensure customers receive an exceptional support experience. Key ResponsibilitiesLead, coach and develop a team of 1st and 2nd Line EngineersAct as an escalation point for technical issuesManage ticket queues and ensure SLA targets are metConduct 1-2-1s, performance reviews and coaching sessionsAllocate workloads and coordinate engineer activityDrive service improvements and best practiceSupport incident management and customer escalationsRemain hands-on and assist the team when needed About YouPrevious experience leading or mentoring IT support teamsStrong background in Service Desk or IT Support environmentsExcellent customer service and stakeholder management skillsComfortable working in a fast-paced MSP environmentS... Permanent