Service Desk Team Leader

Service Desk Team Leader - Managed Services ProviderLocation: London (hybrid) Salary: £, depending on experience. We''re proud to be supporting a highly respected and rapidly growing Managed Services Provider as they look to appoint a Service Desk Team Leader. This is an exciting opportunity for an experienced engineer or existing team lead who enjoys a blend of people leadership and hands-on technical work.You''ll be leading a close-knit team of five 1st-3rd Line Engineers, ensuring high-quality service delivery while acting as a key escalation point for complex client issues. If you''re passionate about developing others, improving processes, and maintaining excellent customer experience, this role offers the perfect platform.Key ResponsibilitiesLead, mentor, and support a team of 1st-3rd Line EngineersConduct regular 1:1s, performance reviews, and personal development planningAct as the primary technical escalation point for challenging or high-priority incidentsOversee day-to-day service desk operations, ensuring SLAs and KPIs are consistently metDrive continuous improvement across processes, documentation, and service deliveryCollaborate closely with senior leadership and project teams to support wider business goalsMaintain strong relationships with clients, ensuring clear communication and exceptional serviceExperience required:Previous experience in a Service Desk Team Leader, Senior Engineer, or similar roleStrong technical background, ideally within an MSP or ..... full job details .....