Service Desk Team Lead

Service Desk Team LeadLocation: Ringwood, HampshireSalary: £27k £29k DOE + Benefits + Company Profit ShareHours: 37.5 hours per weekThe Role:Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers.You will be managing the incident and request lifecycle.Assist with operational Service Desk cover during busy periods.Identifying and reporting escalations and major incidents.Monitoring and reporting of service desk activity.Feeding in new and innovative ideas.Managing a team of Service Desk Technicians.Skills and Experience:To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment.You will also demonstrate:Accountability and responsibility for your workload.Helpful and approachable attitude.Excellent time management skills.You will have at least 12 months experience in a similar role.Ideally you will have had at least 12 months experience managing people, including day to day management e.g. absences, holidays, performance reviews.This role is subject to a clear standard DBS check being received.The Package:Company Profit Share (first £3,600 is tax free).22 days annual leave plus bank holidays, increasing with length of service.Birthday as additional paid leave.Additional paid leave (dependent on company performance).Company sick pay policy.Pension Scheme.Private Medical Insurance including dental.Free ParkingHybrid ..... full job details .....