https://jobs.co.uk/job/service-desk-team-lead-crestwave-solutions--67c32f67-419a-4726-8539-65f75d6c4ac9 RSS feed for Service Desk Team Lead at Crestwave Solutions. en-gb Sat, 02 May 2026 13:16:08 GMT https://jobs.co.uk/job/service-desk-team-lead-crestwave-solutions--67c32f67-419a-4726-8539-65f75d6c4ac9 https://jobs.co.uk/job/service-desk-team-lead-crestwave-solutions--67c32f67-419a-4726-8539-65f75d6c4ac9 Tue, 28 Apr 2026 11:52:54 GMT Location: London | Salary: 40000.00-40000.00 Annual | Type: Permanent | Our client, a very successful Managed Service Provider in Central London are looking to hire a 1st Line IT Team Leader. This is an exciting opportunity to lead a dynamic team in a fast-paced help desk environment. This is a fully office based role (5 days a week). Key Responsibilities: Lead and Motivate: Manage a team of 1st Line engineers to deliver exceptional service, ensuring SLA-driven resolution of client tickets. Enhance Team Collaboration: Foster teamwork by encouraging input and proactive solutions from team members. Oversee Daily Operations: Monitor workload distribution and ensure efficient day-to-day operations within the help desk. Client Engagement: Liaise with clients to maintain SLA standards and assist with Service Delivery Reviews. Team Development: Mentor and train team members, promoting their career growth within the organization. Essential Skills and Experience: 2+ years in a similar team leadership role within an IT MSP environment. Strong interpersonal and communication skills, with a customer-first approach. Familiarity with Microsoft Cloud technologies (Teams and Microsoft 365) and ITSM tools like HaloPSA, ITGlue, NetworkGlue. Permanent