Service Desk Team Lead

a text-decoration: none; color: ; tr th, tr td border: 1px solid ; tr th background-color: ; We''re working with a growing organisation looking for an experienced IT Service Desk Team Leader to take ownership of their end-user support function and help drive a high-performing service culture.This is a hands-on leadership role, combining technical expertise with team management, where you''ll lead from the front while shaping service delivery across multiple locations. The Role As Service Desk Team Leader, you''ll be responsible for the day-to-day running of the IT Service Desk, acting as the senior point of escalation while ensuring a consistently high level of service delivery.You''ll lead a small team, work closely with wider IT functions, and play a key role in improving processes, systems, and user experience. Key Responsibilities Act as the primary escalation point (3rd line) for complex IT issuesLead, coach, and mentor a team of Helpdesk AnalystsEnsure effective delivery of 1st-3rd line support in line with SLAsAdminister and support Microsoft 365, Azure, and Intune environments Manage end-user devices, MDM, and endpoint lifecycleOversee identity and access management (Azure AD / Entra ID)Apply strong cyber security principles across user environmentsOwn IT operations across multiple office locationsManage hardware provisioning, onboarding/offboarding, and asset trackingOversee vendor relationships, licensing, and IT purchasingDrive ITIL-aligned processes (Incident, ..... full job details .....