Service Desk Support Role (ServiceNow)

Service Desk Support RoleLocation: Northampton (Head Office) with occasional regional travel x 5 days on siteType: PermanentSalary: £35k - £42kKey Responsibilities- Provide hands-on deskside and walk-up support at Head Office, resolving incidents via ServiceNow- Deliver remote and on-site support for end users across office and warehouse environments- Troubleshoot and support Windows 11 devices, laptops, PCs, peripherals and mobile devices- Maintain and support meeting rooms, AV equipment and video conferencing systems- Manage device imaging, deployment and PC refresh programmes- Maintain accurate asset management records in ServiceNow- Provide basic LAN/WLAN troubleshooting within Aruba and Cisco environments- Carry out patching, cabling and hardware installations where required- Support Microsoft 365 services including Teams, SharePoint, OneDrive and Exchange- Assist with SharePoint migrations (on-prem to SharePoint Online)- Work with remote support teams and escalate issues where necessary- Maintain documentation and follow ITIL-aligned service processesEssential Skills andamp; Experience- Experience in EUC/Service Desk/deskside support roles- Strong experience using ServiceNow for incident and asset management- Solid troubleshooting experience in Windows 11 environments- Experience supporting PCs, laptops, peripherals and end-user hardware- Knowledge of network fundamentals- Experience supporting meeting room and collaboration technology- Strong problem-solving and ..... full job details .....