Service Desk Representative

We have partnered with a leading global technology company to recruit a team of passionate and flexible service desk representatives.

Our Client provides communications, network services, security, cloud solutions, voice and managed services to customers worldwide. As a member of the service desk team you will support businesses via telephone and email to deliver 1st line support to resolve their issues.

Our focus is very much on providing a high quality, right first-time service, not high volume, low engagement calls.

Our office is open Monday - Sunday and candidates should be fully flexible to cover various shift patterns during this time. Although weekend work is expected, normally you would only work 1 in 3 weekends. Full visibility of the rota will be given and you can see your shift pattern up to 8 weeks in advance.

In return you will benefit from:-

• Full training
• A starting annual salary of £25, 396.80
• After completing a 3 month probation real opportunities to earn approximately £28,000 per annum
• Genuine opportunities for progression/development
• Annual Performance Bonus
• Generous 33 days annual leave (inc. Public Holidays)
• Company Sick Pay
• Monthly incentives / competitions
• Free on-site parking
• Shift allowance (where applicable)
• Access to over 5,000 in house training courses when you join the MyPath programme

Whilst experience in a similar role would be advantageous, what really matters is your enthusiasm, ability and willingness to learn.

All we ask is that you:

• Have excellent customer service skills / experience empathy / problem solving andamp; analysis / positively / communication

We operate a hybrid working pattern with a mixture of home working and working on site. However, during your 3 month probation period you will be expected to work out of the office in Crewe most days to aid with training.