Service Desk Receptionist

Service Desk Receptionist£28,000pa - £32,500pa depending on experienceMelkshamFull-time, PermanentAre you an experienced Receptionist, Customer Service Advisor, Service Advisor, or Administrator looking for your next opportunity? Do you have excellent communication skills, a strong eye for detail, and the ability to manage multiple priorities in a busy customer-facing environment? If YES, we would love to hear from you!My client is looking for a Service Desk Receptionist to join their team in Melksham. This is a varied customer-facing role where you will act as the first point of contact for customers, supporting the smooth running of the service department and working closely with workshop and technical teams.ResponsibilitiesWelcome customers and provide a professional and friendly first point of contact both face-to-face and over the phoneManage customer enquiries, appointments and bookingsCoordinate with technicians and workshop colleagues to obtain updates on vehicle progress and communicate these to customersKeep customers informed of any changes, delays, additional work, or costs throughout the service processEnsure vehicles are prepared for collection and customers are notified promptly when work is completePrepare and process job cards, quotations, invoices, payments, and other service-related documentationMaintain accurate and up-to-date customer records using internal systemsOrder parts and monitor stock levelsManage service, MOT, and maintenance reminders to ..... full job details .....