Service Desk Operative

Service Desk Operative (Shift Operations)Location: Cheltenham Employment Type: Full-time, Shift-based Shift Pattern: Day, Day, Night, Night, Sleep, Rest, Rest, RestAbout the RoleJoin a small team responsible for Real Time monitoring of data delivery, client systems, and networks. You''ll manage incidents, take remedial action, and escalate when needed to ensure uninterrupted service. This role requires strong problem-solving skills and the ability to stay calm under pressure.Key ResponsibilitiesMonitor client systems, networks, and data deliveryInvestigate and resolve incidents, escalating where necessaryEngage with stakeholders to maintain service continuityConduct risk analysis for planned infrastructure changesWhat We''re Looking ForExperience in Service Desk/NOC or similar environmentAbility to react quickly and effectively during live incidentsStrong communication and stakeholder engagement skillsFamiliarity with monitoring tools and ITIL practices (advantageous)Why Join Us?Structured shift pattern with predictable rest daysTraining and career progression into technical operationsApply today and help us keep critical services running smoothly!Guidant, Carbon60, Lorien andamp; SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy. ..... full job details .....