https://jobs.co.uk/job/service-desk-manager-turnerfox-recruitment--66637366-fb48-4730-9d8b-732b1f785d5c RSS feed for Service Desk Manager at TurnerFox Recruitment. en-gb Sat, 03 Oct 2026 18:44:32 GMT https://jobs.co.uk/job/service-desk-manager-turnerfox-recruitment--66637366-fb48-4730-9d8b-732b1f785d5c https://jobs.co.uk/job/service-desk-manager-turnerfox-recruitment--66637366-fb48-4730-9d8b-732b1f785d5c Sat, 03 Oct 2026 11:52:09 GMT Location: City | Salary: 10000-500000 Annual | Type: Permanent | Service Desk Manager Location: Derby Salary: Competitive, dependent on experience Hours: Full-time -HybridWe are recruiting an experienced Service Desk Manager to lead and develop a busy customer-focused support team within a growing organisation.IT industry experience is not essential. We are looking for a strong people manager with experience leading a service desk, helpdesk, customer support or similar service-based team.The RoleLead, motivate and develop a customer-focused support teamManage workloads, resources and day-to-day service deliveryMonitor KPIs, service levels and team performanceAct as an escalation point for customer and service issuesCoach team members and support their ongoing developmentBuild strong relationships with customers and internal stakeholdersReview processes and identify opportunities to improve service and efficiencyUse performance data and customer feedback to drive improvementsSupport recruitment and onboarding of new team membersWork closely with other departments to resolve issues effectively About YouPrevious experience managing a service desk, helpdesk, customer support or service delivery teamStrong people management and coaching skillsExperie... Permanent